Frequently asked questions
Before we start
putting it into words.
A few practical details about source material, scope and feedback.
What should we send you?
Your company history, current offering, intended readers and examples of existing communications. Notes and documents are fine; they do not need to form a finished story. Identify confirmed dates, claims and milestones, and flag anything that should remain private.
Can you work with a company story we already have?
Yes. We can reorganize and rewrite existing material within the agreed word limits. The quote identifies whether each deliverable is drafted from notes, edited from a current text or built from both.
How do you find the right voice?
We use your writing examples, audience and preferred level of formality to make specific language choices. We propose wording, discuss what sounds right and apply the agreed choices throughout the set. Voice notes are included in the Shared narrative and Voice in context packages.
Will you research our history or invent missing details?
These packages use material you provide. We check internal consistency and ask about gaps; your team confirms facts and permissions. We do not add unverified milestones, customer results or quotations. External research is not included.
How long does the work take?
The first draft takes 4–6, 7–10 or 10–14 business days depending on the package, once the project is confirmed and complete source material is available. The written schedule also allows for outline approval and your revision feedback.
How are the final cost and revisions agreed?
The quote sets the deliverables, word limits, taxes and total before work starts. Revision rounds cover wording, structure and tone within the agreed direction. Consolidated feedback helps us resolve conflicting comments. A new audience or additional text can change the scope.
What files do we receive, and do you publish them?
You receive an editable document and a PDF for review, with each piece labelled. Voice notes and adaptations are included where the package specifies them. Your team handles design and publication. We do not promise sales, media coverage or another commercial outcome from the text.